I have a really good morning with T-Mobile today. I was messing around the phone and the puk-code pop out when i restart the phone. I was freaking out at first since I don't have a land line to call T-Mobile. Then I turn on my laptop, go to tmobile.com and find a chat support link. I am surprise that's a person response when I open up the chat. It took 20 minutes to get the new code while I am surfing the net. Nice right? You can learn from this, stupid AT&T. I also put in a unlock phone request at the same session. I love you T-Mobile.